Queue Management System

The What of RJ’s Queue Management System:

A fact – it is gauged that customers always over estimate their wait time by 50%. Waiting is extremely frustrating, distressful and time consuming. We provide our client’s with exceptional customer experience through Single & Multiple line queue system & Virtual Queue Systems. Our solutions help reduce wait time, provide fair delivery and in return eliminate stress.

Very few industry experts are aware of the advanced algorithms statistics has developed to better handle queues. All around us, esp. in service sectors, we see queues – both structured and unstructured. It would be worthwhile to procure and install a system that handles all facets:

• Information
• Allocation & direction
• Waiting & communication
• Call
• Reception
• Management

RJ’s Queue Management System beautifully handles all these facets, along with signage and signaling etc. We offer an integrated Queue Management and Customer Flow Management System specially designed for service organizations like Hospitals, Banks, Telecom Service Counters, Government Service Counters and Airports. Besides carrying an extremely flexible in-premise Queue Management component, an Online Appointment component, it also has a Mobile Appointment component thereby making a Complete Queue and Customer flow management solution.

The Why of RJ’s Queue Management System:

Not only do we bring Single Token Multiple Service, Token Forwarding, Customer Profile based Prioritization, Video and Scrolling Advertisement, and similar elements, which differentiate our solution from rest of the queue management systems. But RJ’s Queue Management System weaves in a range of customer touch points that strategically Measure, Manage and engages the customer’s entire journey in your premises.

No doubt we get you operational excellence, delivering differentiated services and generating new streams of revenue thereby taking your business to a new level of business strengths. Your public areas become more accessible, with elimination of queue congestion problems.

Standing in a queue or waiting for your turn is not anyone’s favorite activity. RJ’s Queue Management System aids your firm and its employees to manage, track and prioritize the service to ensure timely and efficient delivery to every customer. This reduces lower efficiencies, and helps boost customer footfalls.

The Ratanjyot Solutions Queue Management System salient features:

• Designed with the end customer in mind.
• Simple and yet technologically advanced.
• Extremely easy to operate. It is designed to help customers rather than confuse them with technical complexity.
• Works with both types of counters – those having a PC, and those not having a PC.
• Can handle premium customers.
• Token Ticket can be customized. It carries following information – token number, title of service selected, promotion message, date and time.
• It can be configured to serve upto 6 independent services and upto 16 counters.
• The LCD Master display can be configured to show promotional slides on the right side of the display and promotional scrolling text at the bottom. We have FULL compliance with the complete protocols for security measure.
• It is fully automated, highly responsive and works with absolute accuracy.
• Our system can generate all required number of reports which could be beneficial for our client to locate real time status of customer flow over a specified period of time.
• We also provide customized solution to meet client’s real time requirements.